Back in May, I decided it was time for me to get a hosted subversion account of my own. I tried out the various options out there including Beanstalk app, but didn't find anything I liked more in terms of features, functionality, ease of use, and pricing than Springloops. While I was comparing my options, I found Beanstalk offered a feature that Springloops didn't at the comparable price point. I shot off an email to Springloops, and whether it was my asking or not, they decided to match Beanstalk's offering for their $9/mo plan.
But you never know the true character of a company until there's a problem. I've never had a problem with their service until today when I couldn't login for some strange reason. I shot off an email, went out to lunch, and had a reply in my inbox before I even got back. Apparently they had some sort of hardware problem. Without even asking, they provided a free month of service for the inconvenience. I wasn't even going to ask - it wasn't a big deal, but they went above and beyond to make sure I was satisfied.
That's the mark of a great company - a group of people who are responsive to their customers and do everything they can to make sure that when there are problems, their customers are taken care of.